Refund policy
# Return & Refund Policy
**Last Updated: August 27, 2026**
At Axis Ag, Inc. (“Axis Ag,” “Axis Ag Supply,” “we,” “us,” or “our”), we work to provide accurate agricultural parts, equipment components, and technology solutions.
Because many of the products we sell are specialized agricultural, mechanical, electrical, robotic, or special-order components, returns are subject to the conditions below.
By placing an order through AxisAgSupply.com, you agree to this Return & Refund Policy.
## 1. Return Window
Unless otherwise stated on the product page, quotation, invoice, or other written agreement, eligible products may be requested for return within **15 calendar days of delivery**.
A return request does not automatically mean that the return has been approved.
Products must meet the eligibility requirements described in this policy before a refund or credit will be issued.
Requests submitted after the applicable return period may be declined to the fullest extent permitted by law.
## 2. Return Authorization Required
Customers should contact Axis Ag before returning any product.
Returns sent to Axis Ag without prior authorization may be refused, delayed, or returned to the customer.
When requesting a return, please provide information reasonably necessary for us to locate and evaluate the order, such as:
* Order or invoice number
* Customer or business name
* Product being returned
* Reason for the return
* Photographs where relevant
* Information concerning damage, defects, or incorrect shipment where applicable
Axis Ag may issue return instructions or a Return Merchandise Authorization before the product is shipped back.
Authorization to send a product back does not guarantee that the product qualifies for a refund.
## 3. Condition of Returned Products
To qualify for a standard return, the product must generally be:
* Unused
* Uninstalled
* Unmodified
* Undamaged
* Complete
* In resalable condition
* Returned with all components, accessories, documentation, and packaging reasonably associated with the product
Products showing signs of installation, use, field operation, contamination, modification, alteration, damage, improper storage, or missing components may be denied a refund or may be subject to deductions where permitted by law.
Axis Ag may inspect returned products before determining whether a return qualifies for a refund or credit.
## 4. Non-Returnable Products
Except where otherwise required by law or approved by Axis Ag in writing, the following products are generally **not eligible for return**:
* Special-order products
* Custom-ordered products
* Custom-configured products
* Made-to-order products
* Products specifically sourced for a customer
* Products marked “Final Sale”
* Clearance products marked as non-returnable
* Installed products
* Used products
* Modified or altered products
* Products damaged after delivery
* Products missing components or required accessories
* Products that cannot reasonably be resold as new
* Electrical or electronic components that have been installed, connected, energized, programmed, configured, or used
* Software, licenses, activation codes, or digitally delivered products once activated or provided
* Products subject to manufacturer return restrictions
* Products otherwise identified as non-returnable before purchase
Nothing in this section eliminates any right or remedy that cannot legally be waived.
## 5. Electrical and Electronic Components
Electrical and electronic components require special handling because installation or connection may alter, damage, program, configure, or otherwise affect the product.
Unless defective, incorrectly supplied, or otherwise required by applicable law, electrical and electronic components that have been installed, connected, energized, programmed, configured, or used are generally not returnable.
Examples may include:
* Controllers
* Displays
* Electronic modules
* Cameras
* Sensors
* Wiring components
* Electronic harnesses
* Connectors
* Power components
* Control systems
* Robotics components
* Communication equipment
Customers should verify compatibility before installing or connecting these products.
## 6. Compatibility and Incorrectly Ordered Parts
Customers are responsible for verifying product numbers, dimensions, specifications, machine configuration, equipment revision, compatibility, and intended application before ordering.
If you are unsure which part is required, we encourage you to contact Axis Ag before purchasing.
A product ordered incorrectly by the customer may be eligible for return only if it otherwise satisfies this policy.
Installed, used, modified, damaged, or otherwise non-returnable products generally will not become returnable solely because the customer later determines that the product is incompatible with the intended equipment.
## 7. Restocking Fees
Approved returns may be subject to a **restocking fee of up to 20% of the product purchase price**, where permitted by applicable law.
The applicable restocking amount may depend on factors including:
* Product condition
* Packaging condition
* Manufacturer or supplier fees
* Inspection or processing requirements
* Missing documentation or packaging
* Product type
* Whether the product must be returned to a manufacturer or distributor
If a return results from an error by Axis Ag, such as shipping the wrong product, a standard restocking fee will not be charged for that error.
Restocking fees will not be applied where prohibited by applicable law.
## 8. Return Shipping
Unless a return results from an Axis Ag shipping error, an approved defect claim for which Axis Ag accepts responsibility, or another circumstance where applicable law requires otherwise, the customer is responsible for return shipping costs.
Original shipping and freight charges are generally non-refundable once shipping services have been performed.
Customers are responsible for packaging return shipments appropriately.
Axis Ag is not responsible for return shipments that are lost, damaged, or misdirected before being received by Axis Ag, except where responsibility cannot legally be excluded.
For higher-value products, customers may wish to use a trackable and appropriately insured shipping method.
## 9. Incorrect Products Shipped by Axis Ag
If Axis Ag sends a product different from what was ordered, please contact us promptly.
After verification, Axis Ag may provide an appropriate remedy, which may include:
* Replacement
* Exchange
* Return shipping arrangements
* Refund
* Other reasonable resolution
Do not install or use a product you believe was incorrectly shipped.
Installation or use may affect the available resolution where permitted by law.
## 10. Damaged Shipments
Customers should inspect deliveries as soon as reasonably practical.
If packaging or products appear damaged during shipping, please document the condition with photographs and notify Axis Ag promptly.
For freight shipments, visible damage should also be documented with the carrier at the time of delivery whenever reasonably possible.
Failure to promptly document shipping damage can make carrier claims more difficult or may affect remedies available through the shipping carrier.
Please retain the product, packaging, shipping materials, labels, and documentation until Axis Ag provides further instructions.
Do not discard a damaged product or its packaging while a claim is being evaluated.
## 11. Defective Products
If you believe a product is defective, contact Axis Ag before attempting to return it.
Depending on the product, circumstances, applicable warranty, and manufacturer requirements, Axis Ag may request photographs, diagnostic information, equipment information, serial numbers, testing information, or other reasonable documentation.
A defective product may be subject to:
* Axis Ag warranty terms
* Manufacturer warranty terms
* Manufacturer inspection
* Repair
* Replacement
* Exchange
* Refund
* Other remedies available under applicable law
A suspected defect does not automatically entitle a customer to an immediate refund where a valid warranty process, inspection, repair, replacement, or other legally permitted remedy applies.
Nothing in this policy limits warranty or consumer rights that cannot legally be excluded.
## 12. Manufacturer Warranties
Certain products sold by Axis Ag are manufactured or supplied by third parties.
Those products may be covered by a manufacturer's warranty rather than an independent Axis Ag warranty.
Where applicable, warranty claims may need to be submitted to or evaluated by the manufacturer.
Axis Ag may assist with manufacturer warranty claims where appropriate but cannot guarantee the outcome, timing, approval, replacement, repair, or other decision made by an independent manufacturer.
Manufacturer warranty decisions and requirements are subject to the manufacturer's applicable warranty terms.
## 13. Exchanges
Axis Ag may approve an exchange for an eligible product at its discretion and subject to applicable law.
Any difference in product price, shipping, taxes, freight, supplier charges, or other applicable charges may be the customer's responsibility.
Replacement products are subject to availability.
Approval of an exchange does not guarantee that a replacement product is immediately available.
## 14. Order Cancellations
Customers should contact Axis Ag as soon as possible if they wish to cancel an order.
Cancellation is not guaranteed once an order has entered processing, been ordered from a supplier, been configured, been packaged, or been shipped.
Special-order, custom, configured, manufacturer-direct, or specifically sourced products may become non-cancelable once Axis Ag has committed to the order or incurred costs associated with fulfilling it.
Where permitted by law, reasonable supplier cancellation fees, processing costs, restocking charges, or other nonrecoverable costs may be deducted from an approved cancellation refund.
Nothing in this section affects cancellation or refund rights required by applicable law, including rights that may apply when shipment is delayed.
## 15. Refund Processing
Approved refunds will generally be issued to the original payment method unless another arrangement is required or agreed upon.
Refunds will be processed after the returned product has been received and, when appropriate, inspected and approved.
Refund processing will occur within the period required by applicable law.
After Axis Ag issues a refund, banks, card issuers, payment processors, or other financial institutions may require additional time before the funds appear in the customer's account.
Axis Ag does not control processing times imposed by independent financial institutions.
## 16. Refund Amount
Where permitted by applicable law, an approved refund may exclude or deduct applicable amounts for:
* Original shipping charges
* Freight charges
* Return shipping
* Restocking fees
* Missing components
* Damage
* Reduced product condition
* Manufacturer or supplier charges
* Other non-refundable charges disclosed before or in connection with the transaction
No deduction will be made where prohibited by applicable law.
## 17. Shipping and Freight Charges
Shipping, delivery, expedited shipping, freight, special handling, liftgate service, residential delivery charges, customs fees, duties, and similar services are generally non-refundable after the applicable service has been performed.
If Axis Ag makes an error that results in an incorrect shipment, Axis Ag may assume reasonable shipping costs necessary to correct that error.
## 18. Special Orders and Custom Products
Products specially ordered, manufactured, configured, modified, assembled, programmed, sourced, or purchased specifically for a customer's requirements are generally final sale once the order has been committed to a supplier, manufacturer, or production process.
Deposits or payments associated with special orders may also become non-refundable to the extent Axis Ag has incurred nonrecoverable costs and applicable law permits.
Any different terms contained in a written quotation, purchase agreement, invoice, or special-order agreement will apply to that transaction.
## 19. Refused or Undeliverable Shipments
If a shipment is refused without prior authorization or cannot be delivered because of incorrect customer-provided information, the customer may be responsible, where permitted by law, for resulting shipping, return freight, storage, handling, carrier, or restocking charges.
Refund eligibility will be determined after the product has been returned and inspected.
## 20. Agricultural and Commercial Equipment Downtime
Customers should not assume that submitting a return, warranty claim, exchange request, or replacement request guarantees immediate availability of replacement equipment or components.
To the fullest extent permitted by law and subject to our Terms of Service, Axis Ag is not responsible solely because a return, warranty, shipping, or replacement process results in equipment downtime, scheduling changes, delayed operations, or similar commercial inconvenience.
Separate limitations concerning consequential losses, crop loss, production loss, lost profits, and other damages are addressed in the Axis Ag Supply Terms of Service.
## 21. Abuse and Fraudulent Returns
Axis Ag reserves the right, to the extent permitted by law, to refuse returns reasonably believed to involve:
* Fraud
* Product substitution
* Serial-number manipulation
* Deliberate damage
* Misrepresentation of product condition
* Missing components
* Abuse of the return process
* Other deceptive activity
We may request additional information reasonably necessary to investigate a return or warranty claim.
## 22. Business-to-Business Transactions
Certain Axis Ag transactions involve commercial growers, equipment operators, dealers, manufacturers, agricultural businesses, contractors, or other business customers.
A quotation, purchase order, invoice, signed agreement, manufacturer agreement, service contract, or other transaction-specific document may contain return or refund terms different from this general website policy.
When valid transaction-specific terms conflict with this policy, those transaction-specific terms will control to the extent permitted by applicable law.
## 23. Changes to This Policy
Axis Ag may update this Return & Refund Policy from time to time.
The policy applicable to a transaction will generally be the version in effect when the relevant purchase was made, unless applicable law or a separate agreement requires otherwise.
The “Last Updated” date at the top identifies the latest revision.
## 24. Contact Us
To request a return, report an incorrect or damaged shipment, or ask a question regarding this Return & Refund Policy, contact **Axis Ag, Inc.** using the contact information provided on the **Contact Us** page of **AxisAgSupply.com**.
Please include your order or invoice information and sufficient details for us to evaluate your request.
Nothing in this Return & Refund Policy limits any right or remedy that cannot legally be waived or excluded under applicable law.